FAQ

"When should we arrive?"

Please arrive 15 minutes before your appointment, because we have important pre-game procedures for your team including a waiver and rules. Your 60-minute timer starts precisely at the time you reserved.

"What’s the age policy at the escape room?"

Children under 10 will not be admitted under any circumstances. Participants under 18 must be accompanied by an adult.

For children age 10-14, an adult must be in the room while playing.

For people age 15-18, an adult must show up before the game to check the players in and sign a waiver, but the adult does not have to be in the room during the game.

"How does same-day reservation work?"

Same day reservations can be easily booked online; our availability is updated in real-time.
After making the reservation, you will receive a confirmation email with all the information you need. If you did not receive a confirmation email, please contact us at info@neverland.hu

"How is your cancellation & reschedule policy?"

You can cancel your reservation by replying to your original confirmation email and letting us know that you'd like to cancel. However, we encourage you to reschedule because there are no refunds applied for canceled reservations.
All sales are final. We do not issue refunds for cancellations and no shows.

Reschedules will not be permitted within 24 hours of your scheduled game. You may only reschedule a game one time. If you used a voucher, your voucher code will be automatically marked as redeemed after making a reservation. Reply to your original confirmation email with a new date and time when you’d like to come, and we will reschedule your game!

"What happens if we are late from our game?"

Your game begins precisely at the time you reserved, and your group can certainly start later, but you will have less time. Keep in mind the pre-game procedures (waiver and rules) for which we ask you to be 15 minutes early!

"What's the ideal group size for an escape room?"

The most compelling and exciting adventure games occur with groups of four to six players. If your group is smaller you can still play the game, but your experience may be a bit more challenging. However, the maximum number beyond which we will not allow the game to be played is seven people.

"Is PanIQ Room wheelchair accessible?"

We are sorry, but our store is not wheelchair accessible due to rules regarding modification of historical sites. We apologize for any inconveniences.

"Is my reservation OK? How do I know?"

After making the reservation, you will receive a confirmation email with all the information you need. If you do not get a confirmation email, please contact us at info@neverland.hu

"We would like to organize a corporate event or a bigger team building game! What do we do?"

We love team building events! We have five game rooms that we can run in congruent time slots, for 30-35 players escaping at the same time. Each of our Game Masters are highly experienced and can host a game tailored to your team’s needs. Check out our Events page for booking, and feel free to contact us at info@neverland.hu with any questions or requests for accommodations.

For more information please choose your favorite way and contact us!